Terms of Booking
- Online Payment Option
TravelUstaad.com accepts Visa and Mastercard credit and debit cards through our payment gateway. We are integrated with Mastercard Internet Gateway System, a world-class payment system with the highest global standards for payment security. We are PCI DSS compliant and have technology and systems in place to ensure that your credit card information is transferred directly to the bank so that it is never stored in our database.
TravelUstaad.com is a certified Symantec site. Symantec is a world leader in online security with a focus on helping organizations in securing their information. Symantec owns and operates Norton security products.
If our bank declined a credit card charge for any reason, it is the responsibility of the customer to coordinate with our Customer Service team to make payment through cash, credit, or debit card.
No hidden charges or extra taxes are deducted on online payments.
- Internet Banking
If you have a bank account in below-mentioned banks, then you choose the option of paying through bank transfer when completing the booking. Our customer representative will call you and will guide you the way to secure and fast bank transfer.
- Debit / Visa Credit Card
- Jazz Cash Wallet
- Bank Transfer / Deposits (Bank Al Falah)
- Paying at TravelUstaad.com Branches
Customers also have an option to pay at the TravelUstaad.com branches located in Islamabad, Karachi, Quetta, Rahim Yar Khan, Multan, Faisalabad, Lahore, Gujranwala, Sialkot, Kharian, Rawalpindi & Peshawar.
As soon as the payment is made, depending on the preferred mode by the customer, a Travel Voucher/Travel E- Document is received from TravelUstaad.com. This marks the completion and confirmation of the online booking made by the customer.
If you do not receive a confirmation of your booking within the stipulated time period, first look into your “spam” or “junk” folder to verify that it has not been misdirected.
In case you do not receive the Travel Voucher / Travel E-document email, please kindly call our Customer Service team with your booking details. Our customer representative will call you shortly and solve your queries
Delivery of Products/Services
Delivery of Airline E- Ticket
An e ticket is a paperless electronic document that has a unique confirmation number such as Passenger Name Record and Ticket Number. This Airline e-ticket is delivered to TravelUstaad customers via email.
Is E Ticket an important document to carry?
Yes, it is an important document and therefore it is recommended for you to carry a hard copy of your e-ticket as sent by TravelUstaad.com as airport staff may ask for the hard copy. In case that you fail to produce a hard copy of your E-ticket, TravelUstaad.com will not be held responsible if the Airline staff does not issue you a boarding pass/ disallows you from traveling or the Civil Aviation Authority denies you entrance to the airport.
How will I get my boarding pass for an e-Ticket?
Both domestic and international flight passengers are required to produce this unique confirmation in the form of a hard copy at the airport airline counter and in front of the Civil Aviation Authority when entering airports in Pakistan.
Airlines will give you a boarding pass after checking your e-ticket and mandatory documents such as a passport or national identity card.
You might be asked to show any identity proof (passport, National ID Card, driver’s license etc.) along with E ticket copy at the airline check-in counter. Thereafter the airline representative will issue your boarding pass.
Airport check-in timings
TravelUstaad.com recommends the following guidelines for Check-in at airports in Pakistan
- Domestic flights: 60-90 minutes before departure
- International flights: 120-180 minutes before departure
Mandatory Requirement for Travel document
- For domestic traveling presentation of Photo Identification is required at the time of check-in especially for travelers under 18 years of age, if travelling alone.
- Operating carrier may ask to present traveler’s CNIC at the time of boarding for verification purpose if traveler is above 18.
Process for Seat Selection
After booking your flight, please contact our Customer Service team for seat selection. Some airlines charge for advance seat selection and in this case, our representative may assist you for paid seat selection as well. You may have to select your seat directly through the airline website.
Booking Amendments and Cancellation Policy
How can I cancel my booking?
To make any changes/ amendments or even cancellations to your travel orders, please call our Customer Service Representative or send us your query through the Cancellation Form.
You can cancel your domestic flight bookings online at TravelUstaad.com. Just call our Customer Service Department or Log in to My Bookings and cancel your bookings. For international flights as well, cancellation procedures remain the same.
Are there any cancellation charges?
The cancellation charges are as per respective airline. Some discounted airline fares available on TravelUstaad.com will have penalties for changes and cancellations. Penalties associated with changes are collected before confirmation of changes to your booking. Cancellations must be made prior to the departure date.
All prices on our website are displayed in Pakistani Rupees.
Note: TravelUstaad.com charge PKR 1000 service fee as cancellation of domestic flight and PKR 2000 for international tickets.
Can I change my name once the ticket has been issued?
Name Changes are not permitted once a ticket has been issued. In such cases, airlines may approve Name change post ticket issuance subject to an additional fee
How do I get a refund after cancelling my booking?
In case you are not able to utilize your ticket, you are required to claim your refund with TravelUstaad.com within 30 days from date of submission. Refund claims must be made by emailing or calling our Customer Service center. Please note that refunds will always be in accordance with the supplier (airline/hotel/tour operator) rules and policies.
Refunds should be made to customers within 30 business days from the date of refund/cancellation request. Payments made through credit card will be refunded directly to the card, while payments made through other modes will be paid through cheque. Please note that TravelUstaad.com fees, if any, will not be refundable.
What are promotion codes?
TravelUstaad.com frequently offers promotional discounts through a voucher system. TravelUstaad.com members or those customers that have registered on our website to receive exclusive offers will receive promotions, discounts and vouchers that we believe will be of interest to you.
Please note that vouchers are the property of TravelUstaad.com and we maintain the right to modify or terminate promotions, discounts, and vouchers without any notice. Any such modifications or terminations will be considered final and will not be disputable.
In case of any dispute, TravelUstaad.com decision will be final and binding.
What are the rules to avail these promotion codes?
The rules are as follows:
- Only one promotional code can be used per order
- Promotional codes are not valid in conjunction with any other promotion
- Promotional code generated will have a maximum limit of PKR to be used as a discount.
How to use the promotional code?
To make use of your promotional code on the TravelUstaad.com website, just enter the code in the promotional code box at the checkout window. The discount is applied on the booking amount and what appears before you are discounted prices. The promotion code cannot be used after you have placed your order.
TravelUstaad.com reserves the right to vary these conditions of use or to withdraw promotional codes at any time.
It is the responsibility of a customer to have a genuine and valid passport for international travel. It is mandatory to meet the (1) passport, (2) visa, and (3) health requirements of the country you are visiting. You can learn more about a country’s mandatory requirements through visiting the Embassy or Consulate website or by calling them directly.
By using TravelUstaad.com, you take full responsibility for ensuring that your passport meets all local and international legal requirements. Under no circumstances will TravelUstaad.com take responsibility for your passport.
Keep these details handy when making an international flight booking:
- Passport Number
- Issuing Country
- Date of Birth (DD/MMM/YY)
- Expiry date of Passport (DD/MMM/YY)
- Last name/ Surname of traveler
- First name/ Given name of traveler
- Middle name of traveler (if any)
Please make sure to check directly with the Embassy or Consulate of the country you will be visiting for up-to-date visa requirements. Visa is mandatory for Pakistan nationals for most countries.
“Cab” as may be used in this document includes all categories of transport vehicles like sedans, hatchbacks, sport utility vehicles, multi utility vehicles, and any other vehicle meant for transporting passengers.
“Cab Operator” means all the cab operators providing their vehicles alongwith their drivers; Airport Transfer means the cab service that exclusively cater to the needs of User intending to travel from and to the Airport. The service provided is intracity in nature and shall not facilitate the User to book intercity Airport drops.
Role Of TravelUstaad And Limitation Of Liability
TravelUstaad does not operate cab services on its own. In order to provide a comprehensive choice of cab services, cab types and prices to User, it has tied up with Cab Operators.
TravelUstaad acts only acts a facilitator between the Cab Operator and User. The transaction is always between the Cab Operator and the User. It is the sole responsibility of the Cab Operator to ensure it has all the requisite licenses, approvals, insurance and permits from appropriate authorities required to undertake the travel booked. TravelUstaad gives no warranty or assurance regarding requisite licenses, approvals, insurance and permits which the Cab Operator is supposed to obtain from appropriate authorities.
TravelUstaad shall not be responsible in any manner whatsoever for any claims with respect to the trip including without limitation, claims pertaining to timeliness, safety, continuity, uninterrupted travel, quality, conditions of vehicle or driving skill, the Cab not departing or reaching on time, behavior of the cab driver, interiors of the Cab, cancellation of the trip by the Cab Operator due to any reason whatsoever, the baggage of the User getting lost, stolen or damaged, the Cab Operator providing a different type of Cab to the User, the User waiting at the wrong boarding point, the User being dropped to nearest location by the driver of the Cab due to any unavoidable circumstances, or any act or omission of Cab Operator causing accident, loss of life to the User.
TravelUstaad will not be liable to User or to any other person for any direct, indirect, incidental, punitive or consequential loss, damage, cost or expense of any kind whatsoever and howsoever caused from out of the information derived by User through usage of Website, in so far as such information is provided by the Cab Operator. In case of break down or accident of Cab where Cab Operator has been unable to make alternative arrangement, TravelUstaad shall provide proportionate refund to User for uncovered distance. Any claims, liabilities or legal costs arising out of such event shall be borne by the Cab Operator.
Responsibility Of the Users
The User must carry a valid photo-id proof during the trip and present the same to the Cab Operator or driver of the Cab before boarding the Cab. In the event of a mismatch in the identity of the User or traveler, the Cab Operator or the driver of the Cab may, at their discretion, deny boarding to such User. Cab Operator is obligated to commence the trip as soon as the User boards the Cab. User shall report to TravelUstaad in case the driver denies commencing the trip for any reason whatsoever.
User shall board the Cab on or within such time as informed at the time of booking or provided in the booking voucher. In case the User fails to board the cab within the given timeline, Cab Operator will have the liberty to cancel the booking without informing the User.
User will not have any right, title or interest in the Cab provided for the given trip.
Once a Trip is booked by User, changes in departure time, boarding or dropping points are not permitted.
Any failure by User to board the Vehicle within the given timelines at the boarding point or trip commencement point, shall result in forfeiture of the total booking amount paid by the User without any refund rights.
User shall stop and take breaks at specified places only. User shall avoid taking additional breaks except in case of emergency.
User shall be responsible and liable for their own safety and security of luggage. TravelUstaad shall not be responsible for any loss to User or their luggage in any event. In the event of any dissatisfaction with any of the services provided by Cab Operator or TravelUstaad, the matter must be reported directly to Cab Operator or TravelUstaad, in order that appropriate action may be taken to remedy the problem The trip should be undertaken in the User’s personal capacity and shall not be used for profit-making in any commercial context.
Do’s And Don’ts For The User
The User Shall:
- Arrive on time at the appointed pick-up point as mutually agreed with Cab Operator
- Maintain and ensure good and humble conduct with Cab Operator during the trip and on failure to do so, Cab Operator may require such User to disembark the Cab
- Prior to the commencement of trip, check and agree with Cab Operator on the dimension/weight of the luggage that can be accommodated in the boot space of the Cab
- Check the starting time and the reading on the odometer at the start of the trip. Disputes regarding the same will not be accepted after the completion of the journey.
The User Shall Not:
- ask Cab Operator to violate any traffic rules, or the city police or government rules or other applicable laws for any reason whatsoever
- coerce Cab Operator to overload the boot space of the Vehicle with the User’s luggage
- use services offered under this head for any purpose which is unlawful or illegal under the applicable laws
- insist on disembarking at any place expect the point of drop as provided by the User at the time of booking
- board the Cab if he/ she is intoxicated or under influence of any drug or similar abusive substances.
If you book a hotel room with TravelUstaad.com, please note that we are acting solely as an intermediary between the supplier and you. All supplier terms and conditions apply, and we are not part of the legal or contractual relationship between a customer and a supplier.
Hotels/guest houses/accommodations always maintain the right of admission. We strongly recommend you to keep legal documentation proving your relationship at time of check in. Unmarried couples may not be allowed to check in at hotels/guest houses/accommodations. TravelUstaad.com is not liable or responsible if a check-in is denied due to a customer not having legal documentation to prove the relationship.
TravelUstaad.com is not liable if a customer is disappointed in the standard or service of the hotel/accommodation. Hotel descriptions, reviews, and pictures on our website are to be used only as a reference.
What are the rules for booking hotels online?
- As a standard policy, customers must be 18 years or older to check in as a primary guest.
- It is mandatory to present an original legal national identity card to check-in
- Cancellation policies for hotels/accommodations are unique and dynamic.
- Cancellation policies can vary by room type or rate type within the same hotel.
- Hotels reserve the right to change cancellation policies at any time and therefore customers should consider the cancellation policy at check-in to be final.
- Hotels usually charge a 100% cancellation fee for no-shows
TravelUstaad.com works with a reputed insurance company, The United Insurance Company and offers their travel insurance products through our website. We strongly recommend all travelers to purchase travel insurance to cover for flight cancellations, delays, baggage, health, and other losses. Insurance coverage is based on the product that you select.
It is a customer’s responsibility to read all details of the travel insurance policy and to understand terms and conditions. Claims can be made through contacting a TravelUstaad.com Customer Service representative.
You can find more information of the travel insurance policies sold on TravelUstaad.com.